We use trusted shipping services available in Indonesia, including but not limited to:

• JNE
• J&T Express
• SiCepat
• AnterAja
• Other couriers available at checkout

Available shipping methods may vary depending on the destination, order weight, and selected service at checkout.

Shipping costs within Indonesia are calculated automatically based on:

• Delivery location
• Package weight and dimensions
• Selected courier service

The total shipping cost will be displayed before payment is completed. Free shipping promotions may apply during certain periods or under specific terms.

We ship to several international destinations. Shipping costs and estimated delivery times will be calculated based on the destination country and package weight.

Buyers are responsible for:

• Customs duties
• Import taxes
• Administrative or additional fees from the destination country

International shipping availability may change at any time.

• Orders are processed within 1–2 business days after payment is verified.
• Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.
• For bulk orders or specific products, processing times may be longer and will be communicated to the customer.

Once your order has been shipped, we will send a tracking number via email, WhatsApp, or your customer account page.

Customers can track their shipment status through:

• The order tracking page on the Pabrik Powder website
• The official website of the courier used

Tracking information usually becomes active within a few hours after the package has been handed over to the courier.

If your package has not moved within a reasonable time or is declared lost:

• Contact us at sales@pabrikpowder.com or WhatsApp 0811-2651-648.
• We will assist in checking and coordinating with the courier.

Pabrik Powder is not responsible for delays caused by:

• Bad weather
• Courier operational disruptions
• Incomplete or incorrect addresses
• The recipient being unreachable
• Force majeure

If the courier declares the package lost after the investigation is complete, the resolution will follow the investigation results and the applicable courier policy.

If you have any questions regarding shipping, please contact Pabrik Powder via email at sales@pabrikpowder.com or WhatsApp at 0811-2651-648.