We accept product returns under the following conditions:
- The product is received damaged or defective.
- The product received does not match the order.
- The product is unopened, unused, and still in its original condition and packaging.

Return requests must be submitted within a maximum of 3 calendar days after the order is received.

To initiate a return process, please contact us via:
- Email: sales@pabrikpowder.com
- WhatsApp: 0811-2651-648

Please include the following information:
- Order number
- Buyer's name
- Photos of the product and packaging
- Reason for return

Once the request is approved, we will provide return shipping instructions.

Refunds will be processed after we receive and inspect the item.
- If the return is approved, the funds will be refunded to the original payment method or via bank transfer.
- The refund process typically takes 3–7 business days after verification is complete.
- Shipping costs are non-refundable, unless the error is on our part.

We do not accept returns for:
- Products that have been opened or used.
- Products stored improperly.
- Products purchased under promo, special discount, or clearance conditions (except damaged or mis-shipped).
- Change of mind after the order has been processed or shipped.

If you receive a product that is damaged, leaking, or defective:
- Contact us within 24 hours of receiving the item.
- Attach photos or videos as evidence.
- We will offer a product replacement or refund based on verification results.

We may reject claims if the evidence provided is insufficient or if the damage occurred after the item was received and used.

For international orders:
- Return shipping costs are borne by the buyer, unless the error is on our part.
- We are not responsible for customs duties, taxes, or additional fees from the destination country.
- Processing times may be longer depending on the shipping service and customs clearance process.

If you have any questions regarding this policy, please contact Pabrik Powder via email at sales@pabrikpowder.com or WhatsApp at 0811-2651-648.